Support by email
For questions, faults and feedback.
info@coolblack.gmbhHelp & contact
We'll help you with Botti.
Describe as precisely as you can where something happened and what you did immediately before. Please do not send credentials, passwords or private app content.
Response time
We usually reply on working days. Critical security reports are prioritised.
Helpful details
- iPhone model and iOS version
- Botti version and build number from the settings
- Area: AI chat, Workshop, My Apps or a running app
- A short, reproducible sequence of steps
- A screenshot without private content, if it makes the fault visible
Credentials and personal data
The Botti iPhone app never asks you for a personal AI key. Never send us passwords or other credentials by email. Remove names, messages, locations and other personal content from screenshots and fault descriptions when they are not strictly needed.
Emergency stop for permissions
The global emergency stop in Botti's privacy settings blocks the native tools of all built apps immediately and discards the individual decisions made so far. When you switch it off again, every app has to ask anew.